• Push decision making to the periphery.
  • When something disastrous happens, most explanations (like climate change, chaotic etc) are not explanations. They are the definitions of complex situations.
  • Instead of issuing instructions, to handle complexity, they made sure people talked.
  • Under true complexity, efforts to dictate everything will fail.
  • Freedom and expectation: coordinate and measure progress.
  • There must always be room for judgement, aided and enhanced by procedure.